When & How to Do a Pet Claim? Follow the 3 golden steps!

As a pet lover and owner, it is important to always have pet insurance in case of unexpected emergencies, such as surgeries or illnesses where you may need to shell out a fair amount of Vet bills.

What is a Pet Claim?

If your pet is sick or injured and needs surgery, you would require to pay the vet bill up front and submit a claim to the insurance company for reimbursement. Depending on the terms and condition of the policy, you may also need to pay a deductible and a percentage of the bill — with some policies excluding certain illnesses and pre-existing conditions.

How do you usually do a claim for your pet?

Having pets as good company will need your protection and care every day, especially when it comes to illnesses and medical surgeries. Would you have a pet insurance policy ready? If your pet is ill because of cases like canine influenza or has gotten into surgery due to a car accident, is processing a claim for your pet easy? Or will it become a hassle?

There are 3 main steps in the process to do a claim if you have a pet insurance policy in place:

  • Pay the veterinarian bill right after the visit.
  •  Complete a pet insurance claim form. (by both the pet owner and the vet)
  • Submit the claim and supporting documentation to the insurer via an app, online portal, email, fax, or mail.

Processing a pet insurance claim should be a straightforward process and most insurance companies takes within 14 working days for standard cases to provide you with the payout on a claim for the pet insurance.

For Insurance Market Singapore, if it’s an accident or sicknesses (pre-existing conditions excluded) that requires surgical treatment, our PetCare Insurance Policies cover up to S$10,000 (30% co-pay).

As for non-surgical vet consultations or illnesses, it is very much the same when it comes to the steps of processing the claim. And for our PetCare, non-surgical coverage can go up to S$3,000 (50% co-pay).

Want to know more about our pet insurance plans?  Please find out more from our website under Pet insurance section at www.insurancemarket.sg to get a free pet insurance quote today!

Insurance Market offers a wide range of general insurance products online and through personal advice from our qualified brokers. Please contact us at [email protected] or +65 8883 9901 if you have further queries.

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  • Get discounts the moment they are live
  • Save time due to autofill of your info
  • 24/7 access to your policies online
  • Control your spend on insurances
  • We are based in Singapore
  • All your information is safe and secure